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Open the App Store and install the Global Protect app by Palo Alto Networks.

Install & Use Global Protect VPN Client on iOS:

Global Protect will send a notification when you are connected to the VPN service.

Tap OK on the Connection request dialog to let Global Protect set up the vpn connection.

If you do not complete this second login step, you will not be able to connect to VPN. You will be prompted to authenticate with Duo two-step login/ multi-factor authentication ( check your phone or another multi-factor authentication device for notifications).

Enter your NetID and password in the Username and Password fields, and then tap Connect.

In the Portal field, type, and then tap Connect.

Open the Play Store and install the Global Protect app by Palo Alto Networks.

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Install & Use Global Protect VPN Client on Android Once you are connected to the VPN, the global protect icon in the menu bar will show a gray shield.You will be prompted to sign in with your NetID and password, and then to authenticate with Duo multi-factor authentication ( check your phone or another multi-factor authentication device for notifications). Type into the Portal Address field and click Connect.Click the icon to set up the VPN connection. Once the client has been installed, the Global Protect icon will appear in the notification area in the taskbar at the bottom right of your screen.You may be prompted for your computer's admin username and password. Click Yes on the User Account Control dialog. When the file has downloaded, the Global Protect installer will run.

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If you are not sure if you have 32 or 64 bit Windows, you can check by opening the Settings app and navigating to System/About.

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Click either ' Download Windows 32 bit GlobalProtect agent' or ' Download Windows 64 bit GlobalProtect agent.' Click Run to run the file as soon as it is done downloading.Log in using your NetID and IT account password.Install & Use Global Protect VPN Client on Windows Once you are connected to the VPN, the global protect icon in the menu bar will show a white shield.You will be prompted to sign in with your NetID and password, and then to authenticate with Duo two-step login/multi-factor authentication ( check your phone or another multi-factor authentication device for notifications). If you do not complete this second login step, you will not be able to connect to VPN.Note: If the application stays on the Connecting screen and does not prompt for your NetID and password, open System Preferences, navigate to Security & Privacy and then General, unlock the settings page using your Mac's administrator username and password, and then Allow the computer to load the Palo Alto software (Global Protect). Once the client has been installed, the Global Protect icon will appear in the menu bar at the top of your screen.You will need your computer's admin username and password to install. Click ' Download Mac 32/64 bit GlobalProtect agent' and then ' save file' to download the installer.Log in with your NetID and IT account password.Be sure to enroll in two-step login before attempting to log in to VPN. Starting in September 2021, two-step login is required to access VPN. Install & Use Global Protect VPN Client on Mac OSĬheck with your IT administrator before installing the Global Protect VPN client.

Members of the university community can use our VPN service at no cost to connect to some campus servers remotely. A VPN provides an encrypted connection between your off-campus computer and the campus network. Global Protect is the system used to connect to the Virtual Private Network (VPN) at UMass Amherst. VPN Service Overview What is Global Protect?

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